I'm having technical difficulties

Before you contact us for help, see if any of these common fixes solve your problem.

1. Trouble signing in
   
   
2. Forgot password
   
   
3. Trouble with the Cerebral app
   Here are some things that may help:

• Check that you have the latest version of the app
  iPhone or Mac
  Android
• Quit the app and reopen it.
• Uninstall the app, restart your device, then reinstall the app.
• If logged in on the app, try logging out and then log back in.
• Try signing in on our website.
  
  

4. Trouble with the Cerebral website
   Here are some things that may help:

• Try accessing the site on a different browser (Chrome, Safari, Firefox, Edge, or Opera).
• Clear your browser's cache and cookies.
• Use your browser's Incognito mode.
• Try signing in on a different device.
• If logged in on the website, try logging out and then log back in.

If you’re still experiencing a problem, log in to your account and send us a message.
If you can’t log in, email us at support@cerebral.com. 

Include this information in your message:

• A brief description of the problem
• Steps you took before the problem happened
• The type of device (phone, tablet, or computer)
• The device operating system (Android, iOS, Windows, or Mac)
• If you were using the web, which browser (Chrome, Safari, Firefox, etc.)
• Any screenshots or screen recordings of the issue, if possible
  
  

We’ll look into the issue and get back to you as soon as we can.