Help Center

Account Questions

• Reset your password
• Update your email address
• Update account information
• How to update notification preferences
• How to unsubscribe from marketing emails or text messages
• How to add a service or change your subscription plan

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Payment & Insurance Questions

• Why do I need a referral from my PCP if I have an HMO insurance plan?
• Can I get a refund if I cancel before the end of my subscription term?
• How can I pay for my subscription?
• How to update payment information
• Can I use insurance?
• Does Cerebral accept Medicaid, Medicare Part B, or Federal payor programs?

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Medication Questions

• What is CerebralRx?
• What if I want to change something about my medication?
• I have questions about my medication
• I'm having a medical emergency

General Questions

• How does couples therapy work?
• Does Cerebral have a referral program?
• Does Cerebral provide assessments and documentation for medical paperwork requests or applications?
• How do I request my medical records?

Scheduling & Session Questions

• How do I join a session or connect with my therapist or prescriber?
• How often can I meet with my therapist or prescriber?
• I'm having trouble connecting to my video session
• How to schedule, reschedule, or cancel a session
• What if my therapist or prescriber doesn’t join my session?
• Can I still meet with my therapist or prescriber if I’m traveling or on vacation?