Account Questions
- Reset your password
- Update your email address
- Update account information
- How to update notification preferences
- How to unsubscribe from marketing emails or text messages
- How to add a service or change your subscription plan
Payment & Insurance Questions
- How insurance works at Cerebral
- Can I get a refund if I cancel before the end of my subscription term?
- How can I pay for my subscription?
- How to update payment information
- Can I use insurance?
- Does Cerebral accept Medicaid, Medicare Part B, or Federal payor programs?
Medication Questions
General Questions
Scheduling & Session Questions
- How do I join a session or connect with my therapist or prescriber?
- How often can I meet with my therapist or prescriber?
- I'm having trouble connecting to my video session
- How to schedule, reschedule, or cancel a session
- What if my therapist or prescriber doesn’t join my session?
- Can I still meet with my therapist or prescriber if I’m traveling or on vacation?