How do I cancel my subscription?

To cancel your subscription:

• Log in to your account through the mobile app or on a web browser
• Click the menu in the top right corner of the screen
• Go to My Account, then Subscription Plan > Cancel Subscription

We encourage you to discuss cancelation options with your prescriber or therapist before canceling your subscription— as there may be risks associated with stopping your medication or treatment abruptly. They can help you form a plan to safely transition out of your Cerebral therapy or medication plan. Whatever the situation, we are here to listen and help.

Important:

Your subscription will stay active until your billing cycle ends. You can still meet with your prescriber or therapist during this time.

Once your billing cycle ends, you will no longer have access to your prescriber or therapist.
You can request your medical records anytime by emailing support@cerebral.com.

If you choose to re-subscribe later, we can’t guarantee your previous prescriber or therapist will still be available. But you will see all available prescribers or therapists in your state, and can choose someone else to work with.

Any outstanding costs of services or medications not covered by your recurring subscription fee will be billed to your payment method after your subscription ends — including medication refills or additional sessions beyond what’s included in your plan.

Need more help?
Contact support@cerebral.com or send us a message in your account