General Questions
- How to Troubleshoot Technical Issues
- Troubleshooting Video Appointment Difficulties
- Cerebral Referral Program
- How to Get Information on Your Medication Shipment
- Is Cerebral for Me?
- What to Do If You’re Having a Crisis
Account & Payment Questions
- How to Unsubscribe From Messaging
- How to Change Your Email Address
- How to Upload Your Selfie and Photo ID
- How To Reactivate Your Subscription
- Safety and Privacy
- How To Cancel Your Subscription
Insurance Questions
- Questions About In-Network Insurance
- How Do I Upload My Insurance?
- How To Get Insurance Reimbursement or Use HSA / FSA Funds
- Common Insurance Errors
- In Network Insurance
- Out of Network Insurance
Medication Questions
- Medication and Your Local Pharmacy
- Brand Name Vs. Generic Medications
- What are antidepressants?
- As-Needed Medications
- How to Change Your Medication and Dosage
- Refills and Reordering
Care Team Questions
- What Is a Cerebral Coach?
- How are visits conducted?
- How to Schedule, Reschedule, or Cancel An Appointment
- How to Change Your Care Team
- What’s the Difference Between a Care Counselor and a Therapist?
- What is a Prescriber?