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  1. Cerebral
  2. Frequently Asked Questions

Frequently Asked Questions

General Questions

  • How to Troubleshoot Technical Issues
  • Troubleshooting Video Appointment Difficulties
  • Cerebral Referral Program
  • How to Get Information on Your Package
  • Is Cerebral for Me?
  • What to Do If You’re Having a Crisis
See all 9 articles

Account & Payment Questions

  • How to Unsubscribe From Messaging
  • How to Change Your Email Address
  • How to Upload Your Selfie and Photo ID
  • How To Reactivate Your Subscription
  • Safety and Privacy
  • How To Cancel Your Subscription
See all 13 articles

Insurance Questions

  • Questions About In-Network Insurance
  • How Do I Upload My Insurance?
  • How To Get Insurance Reimbursement or Use HSA / FSA Funds
  • Common Insurance Errors
  • In Network Insurance
  • Out of Network Insurance
See all 7 articles

Medication Questions

  • Medication and Your Local Pharmacy
  • Brand Name Vs. Generic Medications
  • What are antidepressants?
  • As-Needed Medications
  • How to Change Your Medication and Dosage
  • Refills and Reordering
See all 8 articles

Care Team Questions

  • What Is a Cerebral Coach?
  • How are visits conducted?
  • How to Cancel or Reschedule Your Appointment
  • How to Change Your Care Team
  • What’s the Difference Between a Care Counselor and a Therapist?
  • What is a Prescriber?
See all 7 articles
Cerebral