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  1. Cerebral
  2. Frequently Asked Questions

Frequently Asked Questions

Account Questions

  • How to reset your password
  • How to change your email address
  • How to update your address
  • How to update notification preferences
  • How to unsubscribe
  • How to change your subscription
See all 11 articles

Payment & Insurance Questions

  • Payment methods
  • How to update payment information
  • Can I use insurance with Cerebral?
  • Does Cerebral accept Medicaid, Medicare Part B, Tricare, VA, or Federal payor programs?
  • How do I use HSA/FSA to cover my Cerebral subscription?
  • How does insurance work for my medication?
See all 12 articles

Medication Questions

  • What is CerebralRX?
  • What is a prior authorization?
  • Do I need a prescription?
  • What is the difference between brand name vs generic medications?
  • What are antidepressants?
  • What are as needed medications?
See all 19 articles

Care Team Questions

  • What is a Care Team?
  • How do I change my Care Team?
  • What is a Prescriber?
  • What is a Therapist?

General Questions

  • Cerebral's subscription plans
  • How do Cerebral subscriptions work?
  • Refer a friend
  • Can Cerebral provide paperwork?
  • How do I get my medical record?
  • Lab referrals and records
See all 9 articles

Scheduling & Session Questions

  • How are sessions conducted?
  • How often can I have sessions?
  • Tips for a successful session
  • How to schedule a session
  • How to reschedule a session
  • How to cancel a session
See all 8 articles
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