To ensure the security and functionality of our authentication system, we have implemented measures to prevent clients from changing their email addresses independently. However, we understand that there may be situations where an email address change is necessary. Rest assured, our Support team is here to assist you throughout this process.
If you need to request an email address change, we kindly ask you to reach out to our Support team by sending a message directly from your account. If, for any reason, you are unable to access your account, you may alternatively send an email to firstname.lastname@example.org.
Once our Support team receives your request, a dedicated team member will promptly handle the email address change on your behalf. As part of this process, they will also provide you with a password reset link to your new email address, ensuring that you can access your account using the updated email credentials.
Once the email address update is completed, all future communications, including session details and information related to medication, will be directed to your new email address. To ensure a seamless experience, we kindly ask you to use the new email address when logging into your account going forward.
If you are an active client with any further questions or concerns, we encourage you to send us a message directly from your client account. Our dedicated team is here to address any additional inquiries you may have.
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