Refills and Reordering

Requesting a Refill

The quickest way to request a refill is through your account portal. Log into your account and navigate to the Messages area.

Click on "New" to start a new request conversation.

Click on "Medications and Refills"

Click on "Request a refill"

Complete the form with all of the relevant information

Click on "Request refill" to submit your request

Once you have submitted your request and it is being worked on, you can see the status of your request here, as well as review any conversations you have had regarding your request.

If you have not received a refill, it is possible that: 

• Your treatment plan has expired. 
• There was a pharmacy or shipping error that resulted in non-delivery. 

Expired Treatment Plan 

Note that follow-up cadence is dependent on what the prescriber deems to be clinically necessary. However, if you have questions or would like to learn more about scheduling a follow-up visit, please reach out to your Care Team directly through the chat feature located in your Cerebral profile. Follow this link for additional contact methods to request an appointment with your Prescriber. 

Shipping Error

If you were expecting a refill that has not arrived - it is possible that a pharmacy or shipping error has occurred. In these instances, please reach out to your Care Team directly through the chat feature located in your Cerebral profile or follow this link for additional contact methods to troubleshoot this issue. It is possible that we can place a replacement order for your medication or we may contact your local pharmacy directly for further assistance. 

Please note: Medication orders cannot be ordered through your patient portal and must be completed by your Prescriber and our medication management team.