What It Means

If your insurance provider is out of network with Cerebral, it means that Cerebral has yet to contract with your insurance company and thus does not have a network agreement with them.

How do I know?

If your insurance is not listed on our in-network list, then it is likely that your insurance provider is currently out of network with Cerebral. If your insurance provider is out-of-network with Cerebral, you will not be eligible for reimbursement through Cerebral at this time.  

What should I do?

In these cases, please give your member’s benefits line a call and ask if they will cover your services with Cerebral. In cases where Cerebral can file your insurance as out-of-network, we are able to provide an invoice that you can submit to your insurance provider for reimbursement. At present, Cerebral does not offer automatic reimbursement to our out-of-network clients. To request an invoice, simply send a request to your Care Team via the chat portal or email us at support@cerebral.com and ask for an invoice. We can provide you with one. 

Please Note: We are unable to provide reimbursement documentation for visits with Therapy Associates or Care Counselors.

What do I do with my invoice? 

You may take your invoice PDF and go to your health insurance website. Once you log into your patient portal on your insurance company’s website, you can upload the invoice to create a claim for your out-of-network services.

These requests may take several weeks but will be completed entirely by your insurance company and paid out by your insurance company.