If you need documents like ESA, FMLA, disability, or work excuses, please submit a request through the chat feature in your Cerebral profile or email support@cerebral.com (UK: support@getcerebral.co.uk).
Your prescriber or therapist will decide whether the requested document is appropriate to complete. In some circumstances, your prescriber or therapist may feel that their understanding of your background is too limited to provide the requested documents. However, we’re always happy to forward document requests to your prescriber/therapist for their input.
If your prescriber or therapist is unable to complete the requested paperwork, we can always provide a copy of your medical records, in conjunction with a letter of care, indicating that you’re using Cerebral’s services. For such requests, please feel free to reach out to your coordinator via the messaging portal within your accounts.
Please Note: If a prescriber or therapist approves the paperwork request, turn around times can be up to 15 business days.
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