Each insurance provider has varying policies regarding the cutoff date for submitting claims for past services. To ensure a smooth reimbursement process, we kindly request that you request an invoice at least 5 business days in advance of any applicable deadlines. Please note that retroactive invoices may require manual generation, so it's best to allow sufficient time for processing.
If you are facing a deadline that is sooner than the recommended timeframe, please let us know, and we will make every effort to expedite the process for you.
For any inquiries regarding the specific policies of your health insurance provider regarding reimbursements, we recommend reaching out to your member's benefits line directly. They will have the most accurate and up-to-date information on how to navigate the reimbursement process since they are subject to your insurance provider's terms and conditions. Please note that not all services you received through Cerebral may be eligible for reimbursement. Additionally, you may still be required to pay the remainder of your deductible before any reimbursement can be processed back.
If you have any further questions or concerns, please don't hesitate to let us know by sending a message directly from your client account. We are here to assist you.
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