To ensure the highest level of privacy and to protect your personal health information, Cerebral requires you to upload a picture of your face and a valid government-issued identification during sign-up. This is done to verify your identity during video sessions and when sending medication to your pharmacy. It is important to note that without a valid government identification and a picture of yourself, your Prescriber will be unable to prescribe medication.
Additionally, Cerebral requires a valid government ID as a security measure to reduce the risk of identity theft. It is necessary to present your valid, government-issued identification at the beginning of each video session. If you encounter any difficulties in uploading your identification, please contact our Support team by sending a message from your client account. Our dedicated team is here to address any inquiries you may have.
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