We understand that if you are unable to connect with a member of your Care Team during your scheduled session, it can be frustrating. In the unlikely event that you are unable to connect with a member of your Care Team during your scheduled session, please send us a message from your client account or follow the steps below.
- Log into your Cerebral account here.
- Navigate to the Messages tab.
- Select "+ New".
- Select "Scheduling".
- Select "Missed appointment".
- Select "Request assistance".
Once you have submitted your request, our team will start working on it. You can track the status of your request and review any related conversations directly in your Messages tab.
If you have any additional questions, concerns, or feedback, please feel free to contact us. We value your input and are here to listen to you.
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