If you are curious about the status of your medication shipment, you can request a tracking number by sending a message to us from your client account. We will provide you with the necessary information so you can track your shipment.
If you have not received a medication refill, it is possible that:
- Your treatment plan has expired.
- There was a pharmacy or shipping error that resulted in non-delivery.
Expired Treatment Plan
Your treatment plan may have expired if you are overdue for a follow-up session with your Prescriber. This is done to ensure the accuracy and safety of your clinical care. The frequency of follow-up sessions is determined by your Prescriber based on clinical necessity. To address this, you can schedule a session with your Prescriber following the steps provided in this article. During the session, your Prescriber can renew your prescription, allowing for more refills to be provided.
It is also possible that a pharmacy or shipping error has occurred, resulting in non-delivery of your refill. In such cases, we may be able to send a replacement order for your medication. Alternatively, we may need to contact your local pharmacy directly to address the issue. If you suspect a shipping error, or if FedEx/UPS shows that your package has been incorrectly delivered or lost, please send us a message from your client account so that we can assist you further.
If you have any further questions or concerns about your medication refill, please don't hesitate to reach out to us. Sending a message from your client account is the best way to get in touch with our team.
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