What to do if you're locked out

We apologize for the inconvenience of being locked out of your account and understand that this can be frustrating. We are here to guide you through the process of resetting your password. Please follow the steps below:

1. On the sign-in page, select the option "Forgot your password?".
2. In the form field that appears, enter the email address associated with your Cerebral account.
3. Check your email inbox for a message titled "Reset your Cerebral password." If you don't see the email, please check your spam or promotional folder, as it may have been filtered. Sometimes the email can take a few minutes to show up in your inbox as well. 
4. Open the email and click on the button provided to reset your password. You will be redirected to our main website, where you will be prompted to enter a new password.
5. Enter the new password you would like to use, and make sure to store it in a safe place that you can remember for future sign-ins.

Please note that if you have submitted multiple requests to reset your password, it is important to use the most recent email received to update your password. Using an older password reset link may redirect you back to the page asking you to enter your email again, which can create confusion and delay the process.

If you have any further questions or concerns, we encourage you to send us a message directly from your client account. Our dedicated team is here to address any additional inquiries you may have.

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