We understand that the authorization process for updating payment information may raise questions, and we are here to provide clarification. When you update your payment information with Cerebral, we may need to authorize the payment method for security purposes. To ensure that the payment method is valid and functioning properly, a nominal charge of $0.01 will be temporarily placed on hold by your bank.
Please note that this hold is not an actual charge and the amount will not be debited from your account. The purpose of this authorization is simply to validate the payment method. The hold will be released within 5-10 business days, depending on your bank's processing time. We appreciate your understanding and cooperation as we prioritize the security and integrity of our payment processes.
If you have any additional concerns or questions regarding the authorization process, we encourage you to send us a message directly from your client account. Our dedicated team is here to address any additional inquiries you may have.
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