If your visit preference is video, your email confirmation will include a link to join your Clinician’s Doxy waiting room. You may find it helpful to follow this link prior to your session in order to acclimate yourself with the platform. In the event you are unable to connect via video, your Clinician will contact you at the number listed on your profile in order to conduct your visit.
If your visit preference is to receive a phone call, your email confirmation will include the number that your Clinician will call to conduct the visit along with instructions on how to update your contact information, should you need to be reached at a different number. At the time of your scheduled visit, you will receive a call from your Clinician. Should you miss the initial outreach from your Clinician, you will receive a text reminder and a follow up phone call.
You can update your visit preference to video or phone call at any time by navigating to the “My Account” tab. Please note, if your insurance qualifies for in-network insurance status you must complete a video visit.
My clinician did not attend my visit, what do I do?
In the unlikely event that you are unable to connect with your Clinician during your scheduled visit, please contact Support via phone, email, or directly through the chat in your Cerebral profile. We will help you reschedule your appointment and get in contact with your prescriber.
- Call us at (415) 403-2156
- Email us at email@example.com (UK: firstname.lastname@example.org)
- Or contact us via the messaging portal within your account
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