How are sessions conducted?

With the exception of clients using in-network insurance, all clients are able to choose their session preferences between video or phone sessions. Clients using in-network insurance must complete video sessions per regulation.

You can update your session preference to video or phone call at any time by navigating to the “My Account” tab in your profile. 

Video sessions

If you prefer to have video sessions with your Care Team, you will receive an email confirmation upon scheduling your session that will include a link to join your Clinician's virtual waiting room via a platform called Doxy. You may find it helpful to click on this link prior to your session in order to acclimate yourself with the platform.

At the time of your scheduled session, you will use the link provided in your email confirmation to join your Clinician's virtual waiting room in Doxy. In the event that you are unable to connect via video, your Clinician will contact you at the number listed on your profile in order to conduct your session.

Phone sessions

If you prefer to have phone sessions with your Care Team, you will receive an email confirmation upon scheduling your session that will include the number that your Clinician will call from to conduct the session along with instructions on how to update your contact information, should you need to be reached at a different number.

At the time of your scheduled session, you will receive a call from your Clinician. In the event that you miss the initial call from your Clinician, you will receive a text reminder and a follow up phone call. 

If you have additional questions, feel free to contact us and we would be happy to assist.

• Call us at (415) 403-2156
• Email us at support@cerebral.com

Thank you for being our client and trusting us with your mental health care. We hope this article was helpful, and our Support team is always here for assistance!