How to Get Information on Your Medication Shipment

If you are curious about where your medication shipment is or have experienced a lost package, you may use the steps below to determine the location and status of your package or order. If the methods below don’t help you determine the status of your package, please reach out to your clinical coordinator directly for assistance. 

• Within your Cerebral app or Cerebral account, you may navigate to your prescription information section, located in your account information menu, to see a more detailed view of your prescription information. 
• If you would like a tracking number, please request one from your clinical coordinator directly. Your clinical coordinator will be able to provide and obtain detailed information related to the location of your package. 

Lost Package

If FedEx or UPS is showing that your package has been incorrectly delivered or lost, please contact your clinical coordinator directly who can help you with reordering your package and help reduce any discontinuity of care. To contact your clinical coordinator, please message directly into your Cerebral Chat.