CerebralRX & Getting Your Medications Shipped

What is CerebralRx?

CerebralRx is our pharmacy delivery service that’s included in all Medication plans at no extra cost. Clients who opt for CerebralRx can have their monthly prescriptions mailed directly to their door with free expedited delivery and low medication costs. It’s all part of our mission to make complete mental health care easily accessible, and work for your schedule. 

Who is eligible to use CerebralRx?

CerebralRx is included in all Medication plans, and is currently licensed in 37 states. We are continuously adding new states to CerebralRx, but for now the service is NOT available in: California, North Carolina, Maryland, Nevada, South Carolina, Alabama, Kansas, Oklahoma, Louisiana, Arkansas, Nebraska, Hawaii, Mississippi.

How much does it cost? 

CerebralRx is included in your Medication plan. You’ll only pay for the cost of medication, which is at least 30% cheaper than the average retail pharmacy price, and a $2 handling fee. You’ll also get free expedited shipping included as part of your subscription. Current CerebralRx clients spend an average of $12 per month on their medications when they use their voucher.

I currently receive my medications from my local pharmacy – how can I switch to CerebralRx?

If you’re interested in using CerebralRx to get your medications delivered to your doorstep free of charge, send your care team a message in the app and let them know! You can also let your prescriber know in your next appointment with them.  

How long do I have to wait for my medication(s) to arrive?

We ship all initial prescriptions with UPS 2-Day shipping. Most orders are shipped within 1 business day after meeting with your prescriber. After the initial shipment, we will proactively ship your refill before your prescription runs out. For example, if you have a 30 day supply, we will initiate the shipment process up to 10 days beforehand to ensure your next refill arrives on time.

If you are curious about where your medication shipment is or have experienced a lost package, you may use the steps below to determine the location and status of your package or order. If the methods below don’t help you determine the status of your package, please reach out via the chat portal for assistance. 

• Within your Cerebral app or Cerebral account, you may navigate to your prescription information section, located in your account information menu, to see a more detailed view of your prescription information. 
• If you would like a tracking number, please request one via the chat portal. We will be able to provide and obtain detailed information related to the location of your package. 

Lost Package

If FedEx or UPS is showing that your package has been incorrectly delivered or lost, please reach out via the chat portal so your Care Team can help you with reordering your package and help reduce any discontinuity of care.

Can I use my insurance benefits for CerebralRx?

CerebralRx does not coordinate with insurance benefits at this time, but we offer pricing that’s at least 30% lower than national retail pharmacies. And since you don’t have to travel to the pharmacy, it’s a lot more convenient, too!