Cerebral is a subscription service. Therefore, our model is distinct from the traditional pay-per-session system used by most healthcare providers. Our clients find that paying for one monthly subscription which includes access to sessions, prescription delivery, in-app resources, and reliable Care Team support is a much more economical alternative as opposed to being billed for each individual service rendered. The subscription begins immediately at the point of successful payment and continues on a monthly basis until the subscription is cancelled.
If, however, you’ve run into difficulties while utilizing our services, separate from the extenuating circumstances mentioned above, we encourage you to contact us with your questions or concerns. We’re here to support you in every way we can. Although we strive to inform clients with their responsibilities, oftentimes we’re able to provide assistance by offering credits or troubleshooting and resolving account difficulties.
If you have additional questions, feel free to contact us and we would be happy to assist.
- Send us a message from your account
- Call us at (415) 403-2156
- Email us at firstname.lastname@example.org
Thank you for being our client and trusting us with your mental health care. We hope this article was helpful, and our Support team is always here for assistance!